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Frequently Asked Questions

What are the outer mat dimensions for diplomas?
What is the production time for a particular framed item?
What are your shipping rates?
Is there a rush service available?


What are the outer mat dimensions for diplomas?

Outer Mat Dimensions:  
For diploma sizes 8-1/2" x 11" & smaller: 13-1/4" x 14-1/4"
For 11" x 14" or 12" x 15" diplomas: 16" x 18-3/4"
For 11" x 17" diplomas: 14" x 20"
For 14" x 16" or 14" x 17" diplomas: 17" x 20"
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What is the production time for a particular framed item?

For all framed items, standard production time is 2 weeks.
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What are your shipping rates?

For standing shipping, we use the following shipping matrix:
 
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Is there a rush service available?

Yes!  Generally, we ask that you allow 1 week for standard shipping (on top of the 2 weeks production time), but Rush service/delivery is available.  For more information, please contact us a 918-585-9758.
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Falling Star Designs,  Email: info@fallingstardesigns.com | Phone: 918-585-9758| Fax: 918-894-6744
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